Terms & conditions

By purchasing our products you agree to the following Terms and Conditions

Introduction

Welcome to We-Tweak, a service provided by WeTweak SA. Currently in its BETA phase, our platform, accessible at www.we-tweak.com, serves as a dedicated space for music producers seeking high-quality audio content, including samples, VST presets, and video courses. Our platform proudly showcases content crafted by professional sound designers, audio engineers, and esteemed artists & labels.

Upon registering with We-Tweak, users opt for an annual subscription, which grants them 120 credits monthly (or 1440 credits annually). These credits enable users to access and download a diverse range of content available on our platform. For example, downloading a sample deducts 1 credit from a user's account, while acquiring a preset costs 3 credits. The credit value for courses is determined by the respective creator or teacher.

Our distinctive credit system ensures that the talented creators behind the content are justly rewarded. For every credit expended, 70% of its value is directly remitted to the content creator. To illustrate, if a user downloads a sample priced at 1 credit, the creator is credited with the value of 0.70 credits.

As We-Tweak is in its BETA stage, users may encounter certain issues or inconsistencies. We encourage feedback and reporting of any challenges faced to help us refine the platform. By choosing to use We-Tweak during its BETA phase, early users acknowledge its developmental status and commit to a constructive and understanding approach.

By accessing and using We-Tweak, you consent to the terms and conditions delineated in this document. Should you disagree with any segment of these terms, we kindly ask that you abstain from using our platform.

Definitions

To ensure clarity throughout the terms and conditions, it's essential to define key terms that will be used repeatedly. Here are some potential terms based on the information you've provided:

  • User: Refers to the individual accessing and using the We-Tweak.com platform.
  • Content: Refers to the audio samples, VST presets, video courses, and any other materials available for download or access on the We-Tweak platform.
  • Credits: The virtual currency used on the We-Tweak platform, which users receive as part of their subscription and can spend to download content.
  • Subscription: Refers to the annual membership that users purchase to access and download content from the We-Tweak platform.
  • Creator: Refers to sound designers, audio engineers, labels, and other professionals who provide content for the We-Tweak platform.

User Registration and Account

  • Account Creation: To access and download content from We-Tweak, users must create an account using a valid email address and a secure password.
  • Account Responsibilities: Users are responsible for maintaining the confidentiality of their account information and ensuring that they do not share their login credentials with others. Any unauthorized use of a user's account or any breach of security should be reported to We-Tweak immediately.
  • Subscription and Credits: Upon successful registration and subscription, users will receive 120 credits monthly (or 1440 credits annually). These credits can be used to download content from the platform.
  • Account Termination: We-Tweak reserves the right to terminate or suspend any user account that violates these terms and conditions or engages in any fraudulent or malicious activity.

Privacy Policy and Data Protection

  • Data Collection: When you register and use the We-Tweak platform, we may collect the following personal data:
    • Email address
    • Physical address
    • First name, Last name, Artist name
    • Payment information
    • Credits received and used.
    • Content consumed.
    • Preferences, including music genre, DAW, and years of experience (optional information’s users provide to We-Tweak)
  • Usage of Data: We primarily use the collected data to facilitate your experience on our platform. This includes managing your account, processing transactions, and tracking your credits and content consumption. Additionally, we utilize your preferences to provide automated suggestions, ensuring that the content we recommend aligns with your tastes and needs, saving you time in your search for sounds.
  • Data Storage and Protection: We prioritize the security of your personal data. All user information is stored in a secured data center located at our headquarters. We take pride in ensuring that our data center operates with zero carbon consumption, reflecting our commitment to environmental responsibility.
  • User Rights: Users have the right to access and modify their personal data under the "My Profile" section of our platform. If you wish to obtain a copy of the data, we have collected about you, please reach out to the We-Tweak support team, and we will assist you promptly.
  • Data Sharing: We do not share your personal data with third parties unless required by law or as necessary to provide our services.

By using We-Tweak, you consent to our data practices as outlined in this section. If you disagree with any part of our data practices, please refrain from using our platform.

User Responsibilities and Conduct

  • Respectful Behavior: Users are expected to engage in respectful and constructive interactions on the We-Tweak platform. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated.
  • Proper Use of Content: All content available on We-Tweak is for personal use only. Redistribution, resale, or any unauthorized use of the content is strictly prohibited.
  • Account Security: Users are responsible for maintaining the security of their account credentials. Sharing account details with others or allowing unauthorized access is a violation of these terms.
  • Credit Usage: Users must ensure they have sufficient credits before attempting to download content. Attempting to bypass the credit system or fraudulently obtaining credits is a violation of these terms.
  • Feedback and Reporting: Users are encouraged to report any issues, bugs, or inappropriate content they encounter on the platform. Constructive feedback helps us improve the We-Tweak experience for everyone.

Intellectual Property Rights

  • Ownership: All content available on the We-Tweak platform, including but not limited to samples, VST presets, and video courses, remains the intellectual property of their respective creators and WeTweak SA. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.
  • User-Generated Content: If users have the opportunity to upload or contribute content to, We-Tweak, they grant WeTweak SA a non-exclusive, royalty-free, worldwide license to use, distribute, and promote such content. However, users retain all rights to their original creations.
  • Infringement: If you believe that any content on, We-Tweak.com infringes upon your intellectual property rights, please contact us immediately with detailed information, and we will address the concern promptly (to: support@we-tweak.com).

Payments and Refunds

  • Subscription Fees: Users are required to pay an annual subscription fee to access and download content from the We-Tweak platform. This subscription grants users 120 credits monthly (or 1440 credits annually).
  • Payment Methods: We accept [Specify Payment Methods: e.g., credit cards, PayPal, etc.]. All transactions are processed through secure channels to ensure the safety of your financial information.
  • Refund Policy:
    • Faulty Products: We are committed to ensuring the quality of our products. If a product is found to be faulty, we will provide a refund to the user.
    • Cracked/Obsolete Software: Users must own a legitimate license and an updated version of the required software and/or hardware as listed in the "requirements" section of each product. We do not guarantee our products to run on pirated or older versions of the required software. Refunds will not be provided in cases where the user does not meet these requirements.
    • Personal Reasons: Given that users can try a demo version of our libraries for free and have access to multiple videos and demos to evaluate their purchase, refunds will not be granted if a user changes their mind after downloading the product. Digital downloads, unlike physical goods, cannot be returned.
    • Content Satisfaction: Once content is downloaded and credits are used, refunds or credit reimbursements will not be provided based on personal satisfaction. The platform offers ample previews, allowing users to evaluate content before downloading. If a user downloads content and later finds it unsatisfactory, credits will not be returned as users have the opportunity to listen to previews prior to downloading.
  • Renewals: Unless otherwise specified, subscriptions are set to auto-renew at the end of the annual period. Users can manage or cancel their subscription from their account settings.
  • Credit Value: Credits have no monetary value outside of the We-Tweak platform and cannot be exchanged for cash or other forms of reimbursement.

Limitation of Liability

  • Content Usage: While we strive to offer high-quality content on our platform, We-Tweak and WeTweak SA are not responsible for any damages, losses, or issues arising from the use or application of the content downloaded.
  • Platform Availability: We-Tweak aims to provide continuous access to our platform. However, there may be instances of downtime due to maintenance, updates, or unforeseen technical issues. We are not liable for any inconvenience or losses resulting from such interruptions.
  • No Warranty: All content on We-Tweak is provided "as is" without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Downloads

  • Backup Responsibility: We-Tweak is not designed as a backup service. Users are responsible for maintaining independent backups of their purchases. WeTweak SA will not be held accountable for the loss of copies of your purchases if you fail to maintain your own backup.
  • Reliable Connection: For security reasons, users should ensure they download our products via a reliable internet connection. This is crucial to prevent triggering countermeasures associated with abusive behavior.
  • Account Sharing: Your login credentials are personal. Sharing your login details with others is strictly prohibited and will result in account suspension and deletion.

Termination of Service

  • Rights of Termination: We-Tweak reserves the right to terminate or suspend any user account without prior notice if the user violates any of the terms outlined in this document or engages in activities that may harm the platform or its users.
  • User Termination: Users can terminate their account at any time through their account settings. Upon termination, any unused credits will be forfeited, and no refunds will be provided for any remaining subscription period.
  • Content Access: Upon termination, users will lose access to any content they have downloaded from the platform. It is the user's responsibility to ensure they have saved any essential content before terminating their account.

Links of Other Websites

  • Third-Party Links: The We-Tweak platform may contain links to third-party websites or services that are not owned or controlled by WeTweak SA.
  • No Endorsement: The inclusion of any link does not imply endorsement by WeTweak SA of the site or any association with its operators.
  • Liability: WeTweak SA is not responsible for the content, privacy policies, or practices of any third-party websites or services. Users are advised to read the terms and conditions and privacy policies of any third-party websites or services they visit.

Governing Law

  • Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of 2000-Neuchâtel Switzerland, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Dispute Resolution

  • Initial Resolution: If a dispute arises between a user and WeTweak SA, both parties agree to first attempt to resolve the matter informally. Users are encouraged to contact the We-Tweak support team with any concerns or issues. (support@we-tweak.com)
  • Mediation: If the parties cannot resolve the dispute informally, they agree to participate in at least one mediation session to seek a resolution. The mediator will be mutually agreed upon by both parties.
  • Legal Action: If mediation is unsuccessful, either party may then initiate formal legal proceedings.

Changes to Terms and Conditions

  • Notification: WeTweak SA reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page, and users are encouraged to review the terms periodically.
  • Acceptance: Continued use of the We-Tweak platform after any changes to these terms indicates acceptance of the revised terms. If you disagree with any changes, please discontinue your use of the platform.

Contact Information

For any questions, concerns, or feedback regarding these terms and conditions, please contact us at support@we-tweak.com

Waiver and Severability

  • Waiver: Any failure by WeTweak SA to enforce a provision of these terms does not constitute a waiver of that provision.
  • Severability: If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

BETA Version Acknowledgment

  • BETA Status: Users acknowledge that the We-Tweak platform is currently operating in a BETA version. This means that the platform is still in active development and testing, and as such, users may encounter issues or inconsistencies in its functionality.
  • Reporting Issues: Users are encouraged to report any bugs, glitches, or other issues they encounter while using the platform. Feedback from our early users is invaluable in helping us improve and refine We-Tweak.
  • Understanding and Tolerance: By choosing to use the We-Tweak platform in its BETA stage, users agree to be understanding and tolerant of any issues they might face. They recognize the platform's ongoing development status and commit to a constructive approach, assisting WeTweak SA in enhancing the platform for all users.

Licensing

  • License, Not Sale: The digital goods provided by We-Tweak to users are licensed, not sold. The use of these digital goods is governed by the terms outlined below. Violation of any of these terms will result in the revocation of the license:
  • Permitted Uses: Licensees may utilize our digital goods in combination with other sounds for various activities, including but not limited to soundtracks for films, video productions, radio/TV programs or commercials, computer games, music compositions, and multimedia presentations.
  • Prohibited Uses: Licensees are strictly forbidden from using our digital goods in isolation as sound effects, loops, or within any competitive products that are sold, re-licensed, or redistributed to third parties, such as Soundbanks, Samplepacks, Preset libraries, etc.
  • Editing Rights: Licensees are permitted to edit the sounds contained within the licensed digital goods for commercial purposes, provided they are used in combination with other sounds.
  • Non-Transferability: The right to use the sounds is granted solely to the Licensee and is non-transferable. Licensees may not share their login credentials or distribute the digital goods to other users in any form.
  • Resale and Redistribution: This license explicitly prohibits the resale, re-licensing, or any other form of distribution of the digital goods, either in their original form or any modified version. Users are forbidden from selling, loaning, renting, leasing, assigning, uploading, or downloading from any shared server space, or transferring any of the enclosed sounds to another user or for use in any competitive product.

Entire Agreement

These terms and conditions, along with any other policies or guidelines referenced herein, constitute the entire agreement between the user and WeTweak SA regarding the use of the We-Tweak platform.