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We Tweak – Privacy Policy

Last revised and effective as of 1 October, 2025

This Privacy Policy describes the privacy practices of We Tweak SA and our corporate affiliates (collectively, “We Tweak”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information, including in connection with:

  • our website, including, without limitation, we-tweak.com & wetweak.com (the “Website”);

  • We Tweak’s digital applications and software plugins (each, an “App”);

  • and any services, resources, or content available or enabled via the Website, Apps, and associated software (collectively, with the Website and Apps, the “Service”).

This Privacy Policy governs any Service on which the Privacy Policy is posted. We Tweak SA is headquartered in Rue du Closel 28 2074 Marin Switzerland, with operations and customers worldwide.

Processing on behalf of Organizations

In most cases, you use We Tweak as an individual. However, if an organization with which you are associated (an “Organization”) registers for or otherwise uses our Services on your behalf (for example, a music label, studio, or educational institution), we may receive your personal information in connection with the Services provided to that Organization.To the extent we process your personal information solely to provide such Services to the Organization, we act as a processor (or “service provider”) on behalf of that Organization. This means:

  • We will handle your personal information only under the direction of your Organization;

  • The Organization’s privacy policy (and not this Privacy Policy) will govern that processing; and

  • The Organization (not We Tweak) is responsible for obtaining all necessary consents and providing all legally required notices.

To the extent we process your personal information for our own lawful business purposes (such as analytics, service improvement, or marketing), this Privacy Policy will apply.

Overview of this Privacy Policy

This Privacy Policy provides information about:

Personal Information We Collect

We collect personal information about you when you use our Services. The types of personal information we collect depend on how you interact with us and may include the following:

Information You Provide to Us

When you use the Service, you may provide us with personal information, including:

  • Account Registration: when you create a We Tweak account, we collect your first and last name, email address, password, and optionally your address. We may also collect information related to your creative profile such as your artist name, your preferred DAW (digital audio workstation), and your musical genre.

  • Purchases & Billing: when you make a purchase, payment information (such as credit card details) is processed by our payment providers (Stripe and PayPal). We do not store or have access to your full payment details. We may collect limited billing information (e.g., billing address, transaction identifiers) for invoicing and accounting purposes.

  • Support Requests: when you contact us for support (via our contact form or by emailing support@we-tweak.com), we collect the information you choose to provide, such as your name, email address, and the content of your message.

  • Newsletters & Marketing: if you sign up to receive newsletters or marketing updates, we collect your email address and communication preferences.

Information Collected Automatically

When you interact with the Service, we automatically collect certain information about your device and usage, including:

  • Log and Device Data: such as IP address, browser type, operating system, device identifiers, date/time of access, and the pages you visit.

  • Usage Data: including interactions with our Website, Apps, or Products (for example, which pages you view, time spent on the site, downloads or purchases made, and conversion events).

  • Cookies and Tracking Technologies: we use cookies, pixels, and similar tools to collect data for analytics, advertising, and security purposes. This includes services such as Google Analytics 4, Google Ads, Meta Pixel, Cloudflare, Azure Front Door, and reCAPTCHA. For more details, see our Cookie Policy.

  • Error and Performance Data: our Services may collect anonymized technical information to help identify and fix bugs or performance issues (via Sentry or similar services).

Information from Third Parties

We may also receive personal information about you from third parties, including:

  • Payment Providers: Stripe and PayPal may provide us with limited transaction data (e.g., payment confirmation, billing address, refund status).

  • Advertising Partners: such as Google and Meta, who may provide aggregated or pseudonymized data related to advertising and conversion tracking.

  • Email/Newsletter Providers: if you subscribe to our communications, Mailchimp provides us with subscription status and engagement information (e.g., whether you opened or clicked an email).

Cookies and Similar Technologies

About Cookies:

We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which remain on your device until you delete them) to provide you with a more personal and interactive experience on our Service.

We use two broad categories of cookies:

  1. First-party cookies, served directly by We Tweak, used to recognize your browser or device when you revisit our Service.

  2. Third-party cookies, served by service providers, which can recognize your browser or device across different websites and services.

Cookies we use

Our Service uses the following types of cookies for the purposes set out below:

Type of Cookie Purpose
Essential Cookies These cookies are necessary to provide you with services through our Service and to enable core features. Without them, certain services cannot be provided. Examples: Stripe (payment), PayPal (payment), Cloudflare (security), reCAPTCHA (fraud/spam protection).
Functionality Cookies These cookies allow our Service to remember your choices and preferences, such as login details or language, to provide a more personal experience.
Analytics and Performance Cookies These cookies collect information about traffic and usage patterns on our Service, such as the number of visitors, pages viewed, referral sites, and time spent on our Website. We use this information to improve and optimize our Services. Example: Google Analytics 4.
Advertising and Targeting Cookies These cookies track your browsing habits to deliver relevant advertising and measure ad performance. They may group you with other users with similar interests. Examples: Google Ads, Meta Pixel.
Social Media & User Experience Cookies These cookies allow you to share content or engage with third-party platforms, and they also power embedded content. Examples: YouTube and Vimeo (video players), Google Fonts, Font Awesome.

Third-party platforms we use

Here are links to the main third-party platforms we rely on for cookies and related technologies:

When you make a purchase through our Service, your payment is processed by trusted third-party providers such as Stripe and PayPal. These providers may collect personal information directly from you through cookies or similar technologies, including transactional data, payment details, and identifying information about the device you use to connect to their services. They use this information to operate and improve the payment services they provide to us, including fraud detection, loss prevention, authentication, and transaction performance.

We do not store or have access to your full payment card details. For more information, please review their privacy policies:

Online Tracking and Opt-Out Guide

Like many online companies, we may use services provided by vendors such as Google and Meta that rely on tracking technologies to collect information about your device and browsing behavior. This information is used to deliver interest-based advertising to you on other websites and platforms.

You can control or opt out of tracking in several ways:

  • Browser settings: Most browsers let you remove or reject cookies, including those used for interest-based advertising.

  • Mobile settings: Mobile devices may allow you to limit the use of your advertising ID for interest-based ads.

  • Privacy plug-ins or browsers: You can use privacy-focused browsers (e.g., Brave) or browser plug-ins (e.g., Privacy Badger, Ghostery, uBlock Origin) to block cookies and trackers.

  • Platform opt-outs: Google Ads Settings & Facebook Ad Settings

  • Industry opt-outs: Digital Advertising Alliance & Network Advertising Initiative

Note that these opt-outs are device and browser specific, and you will need to repeat them for each browser and device you use.

Pixel tags and similar technologies

We may also use pixel tags (also known as web beacons or clear GIFs) in our Services to track actions of users, measure the success of marketing campaigns, and compile statistics about Service usage. Unlike cookies, pixel tags and similar tools like Google Analytics or Google tag manager are embedded invisibly on webpages and emails.

Do Not Track signals

Some browsers may send “Do Not Track” signals. We do not currently respond to “Do Not Track” signals. However, you can use the opt-out methods described above or to find out more about “Do Not Track,” you can visit https://allaboutdnt.com/.

How We Use Your Personal Information

To provide our Service

If you have a We Tweak account or use our Services, we use your personal information to:

  • operate, maintain, administer, promote, and improve the Service;

  • manage and communicate with you regarding your We Tweak account, including by sending you Service announcements, technical notices, updates, security alerts, billing and account communications, and support and administrative messages. You cannot unsubscribe from these Service-related announcements as they contain important information necessary for the use of our Services and the performance of our contract with you;

  • process and manage purchases you make through the Service;

  • better understand your needs and interests, and personalize your experience with the Service (for example, tailoring recommendations based on your DAW or preferred genre);

  • provide support and maintenance for the Service; and

  • respond to your Service-related requests, questions, and feedback.

To communicate with you

If you sign up for our newsletter, register on our Website, create a We Tweak account, or otherwise engage with our Services, we (and/or third parties acting on our behalf) may send you We Tweak-related marketing communications as permitted by applicable law. You will always have the ability to opt out of such communications.

If you contact us by email or through our support form, we may use your personal information to respond to your questions or comments, and we may keep a record of your communication for future reference.

To comply with law

We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal processes. This may include responding to subpoenas, search warrants, or requests from government or public authorities, including to meet national security or law enforcement requirements.

With your consent

We will request your consent to use your personal information where required by law. In particular, this includes:

  • when we place non-essential cookies or similar technologies on your device;

  • when we send you marketing messages;

  • when we share information with third parties for marketing purposes (if applicable).

If you provide your consent, you may withdraw it at any time by following the instructions given at the time we requested consent, or by contacting us at support@we-tweak.com. Withdrawing your consent does not affect the lawfulness of processing that took place before withdrawal.

For analytics

We analyze the use of the Service to understand and improve performance, develop new features, and enhance user experience. This may include studying usage patterns, audience demographics, and user interactions.

We may also combine information collected from cookies and analytics tools (such as Google Analytics 4) with information you provide to us (such as preferences or DAW type) to improve our Services and communications.

For compliance, fraud prevention, and safety

We use your personal information as we believe necessary or appropriate to:

  • enforce the Terms and Conditions that govern our Service;

  • protect our rights, privacy, safety, and property, as well as those of our users and third parties;

  • investigate, prevent, and deter against fraudulent, abusive, unauthorized, unethical, or illegal activity.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider:

  • the amount, nature, and sensitivity of the personal information;

  • the potential risk of harm from unauthorized use or disclosure of your personal information;

  • the purposes for which we process your personal information and whether we can achieve those purposes through other means; and

  • applicable legal requirements.

In particular:

  • Account Information: retained for as long as your account is active, and up to 2 years after your last activity, unless you request deletion earlier.

  • Billing and Transaction Records: retained for 10 years in accordance with Swiss accounting and tax laws.

  • Marketing Information: retained until you withdraw your consent or opt out of communications.

  • Cookies and Tracking Data: retained for up to 13 months unless you clear them earlier.

When we no longer require the personal information we have collected, we will either delete it securely or anonymize it so that it can no longer be associated with you. Anonymized or aggregated information may be retained indefinitely without further notice to you.

How We Share Your Personal Information

We Tweak do not sell your personal information. We only share personal information with third parties in the ways described in this Privacy Policy and for the purposes outlined above.

We may share your personal information with the following categories of recipients:

Service Providers and Business Partners

We share personal information with trusted third-party companies and individuals who provide services on our behalf, such as:

  • Payment Processing: Stripe and PayPal (to process transactions, authenticate payments, and detect/prevent fraud).

  • Hosting and Infrastructure: Infomaniak (Switzerland) and Cloudflare (global CDN, security, and DDoS protection).

  • Analytics and Advertising: Google Analytics 4, Google Ads, and Meta Pixel (to measure usage, conversions, and deliver relevant advertising).

  • Email and Communications: Mailchimp (to manage newsletters, communication preferences, and marketing campaigns).

  • Bug Tracking and Security: Sentry (to detect errors, monitor stability, and improve Service reliability).

  • Video and Media Embeds: YouTube and Vimeo (to provide video content and playback).

These providers are authorized to use your personal information only as necessary to provide their services to us.

Legal Compliance and Protection

We may disclose personal information if we believe it is necessary or appropriate to:

  • comply with applicable laws, regulations, or legal processes;

  • respond to lawful requests from public authorities, including national security or law enforcement requirements;

  • protect our rights, privacy, safety, or property, and/or that of you or others;

  • enforce our Terms and Conditions or other agreements;

  • investigate, prevent, or take action against suspected fraudulent or illegal activities.

Professional Advisors

We may disclose personal information to professional advisors, such as lawyers, accountants, auditors, or insurers, where necessary in the course of the professional services they provide to us.

Business Transfers

In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our assets, personal information may be shared or transferred as part of that transaction. We will notify you (for example, via email or a notice on our Website) if such an event affects your personal information.

Third-Party Integrations

If you choose to use a third-party integration with our Service (such as logging in with a social account, connecting to a DAW integration, or opting into a partner promotion), we may share your information as necessary to enable the integration. Any data you provide to such a third party will be subject to their own privacy policy.

Aggregated or De-Identified Data

We may share aggregated or anonymized data (which cannot reasonably be used to identify you) with partners, advertisers, or for business insights. For example, we may share statistics on the number of unique visitors or sales trends without disclosing individual identities.

Contests and Promotions

If you participate in a We Tweak contest, giveaway, or promotion, we may disclose limited information such as your name or entry details as required by the rules of that contest or promotion.

With Your Consent

We may share your personal information with third parties when you provide consent for us to do so (for example, if you explicitly opt in to receive marketing from a partner).

Your Choices & Rights

Depending on your location and applicable law (including the Swiss nFADP, EU/UK GDPR, and U.S. state privacy laws), you have certain rights and choices regarding your personal information

Access, Update, Correct, or Delete Your Information

  • If you have a We Tweak account, you may request access to, correction of, or deletion of the personal information associated with your account by contacting us at support@we-tweak.com.

  • In some cases, you may be able to update your profile information directly through your account settings (where available).

  • Generally, there is no cost for such requests. However, we reserve the right to charge fees in accordance with applicable law if requests are manifestly unfounded, excessive, or repetitive.

Please note: if you request deletion of certain required information, such as account credentials or billing data, you may no longer be able to access or use the Service.

Marketing Communications

  • You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link included in those emails or by contacting us at support@we-tweak.com.

  • If you unsubscribe, you may still receive non-marketing emails related to your account or transactions, such as order confirmations, billing notices, or security alerts.

Cookies and Tracking

You may manage your cookie preferences through the cookie banner on our Website (where required by law), by adjusting your browser settings, or by using opt-out tools described in our Cookie Policy. Please note that disabling certain cookies may affect the functionality of the Service.

Choosing Not to Provide Information

Where we are required by law to collect your personal information, or where your personal information is necessary for us to provide the Service, failure to provide such information may mean we cannot provide the Service. We will indicate when information is mandatory (for example, when creating an account or making a payment).

Rights under EU/Swiss Law

If you are located in the European Union, United Kingdom, or Switzerland, you have the right to:

  • request access to, correction of, or deletion of your personal information;

  • request restriction of processing or object to processing;

  • request data portability;

  • withdraw consent at any time (without affecting the lawfulness of processing before withdrawal).

To exercise these rights, please contact us at support@we-tweak.com.

Rights under U.S. State Laws

If you are a resident of California or certain other U.S. states, you may have additional rights, including the right to:

  • request disclosure of categories of personal information we collect and how we use/share it;

  • request deletion of your personal information;

  • opt out of “selling” or “sharing” of personal information for targeted advertising (we do not sell data, but we may “share” data through advertising cookies and pixels).

We honor browser-based opt-out signals such as the Global Privacy Control (GPC).

You can exercise these rights by contacting us at support@we-tweak.com or by using the “Do Not Sell or Share My Personal Information” link (where applicable).

Security

We care about the security of your personal information. Data is stored with trusted third-party hosting and infrastructure providers, including Infomaniak (Switzerland) and Cloudflare for global security and performance.

We apply technical, organizational, and physical safeguards designed to reduce the risk of unauthorized access, misuse, loss, or disclosure of your personal information. These measures include secure data centers, encrypted connections, limited access to personal data, and monitoring of potential vulnerabilities.

That said, no online service can ever be completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you believe your account or interaction with us is no longer secure, please contact us immediately at support@we-tweak.com.

Children’s Privacy

Our Service is not designed for or directed to children under 13 years of age, and we do not knowingly collect information from them. Additionally, you must be at least 18 years old to create a We Tweak account.

By using our Service, you confirm that you meet these age requirements. If we learn that we have collected personal information from someone under the age of 18 without verified parental consent, we will delete it as quickly as possible. Parents or guardians who believe their child has provided us with personal information may contact us at support@we-tweak.com.

Sensitive Personal Information

We do not request or require you to provide sensitive personal information in order to use our Service. This includes, for example:

  • government identification numbers (such as social security, national ID, or tax numbers),

  • information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs,

  • health or medical information,

  • biometric or genetic data,

  • criminal background information, or

  • membership in trade unions.

Please do not submit such sensitive information to us through the Website, the Service, or in any other way.

If you do choose to provide sensitive personal information, you expressly consent to its processing and use in accordance with this Privacy Policy. If you do not consent, you must not submit such information through the Service.

International Data Transfers

Because We Tweak operates globally, your personal information may be transferred to and processed in countries other than your country of residence. Some of these countries may not have data protection laws equivalent to those in your home jurisdiction.

Users in the EU, UK, and Switzerland
When we transfer your personal data outside of these regions (for example, to the United States), we implement recognized safeguards to protect your information. This may include using the European Commission’s Standard Contractual Clauses (SCCs), the UK’s International Data Transfer Addendum, or other mechanisms approved under applicable law to ensure that your data receives a level of protection essentially equivalent to that within the EEA, UK, or Switzerland.

Users in the U.S. and other regions
By using our Service, you acknowledge and consent that your personal information may be transferred to Switzerland and other countries where We Tweak and its partners operate.

Users in Australia
By submitting personal information, you consent to its transfer outside of Australia, including to countries that may not apply the same privacy principles. By providing this consent, you acknowledge that overseas recipients may not be required to comply with the Australian Privacy Principles and you may not have the same remedies available under Australian law.

Our Commitment
Regardless of where your information is processed, we take steps to ensure that it remains protected in accordance with this Privacy Policy. Transfers may also occur when required by law, including lawful requests by public authorities for national security or law enforcement purposes.

Third-Party Tools and Integrations

We may provide access to third-party services or tools (for example, plugins, integrations, or promotional offers). These services are provided by external providers, and their handling of your personal information will be governed by their own privacy policies.

We encourage you to review the terms of any third-party tool you use, as We Tweak is not responsible for their practices.

User-Generated Content & Public Areas

Some parts of our Service may allow you to share content publicly (such as reviews, comments, or artist profiles). Please be aware that any information you share in these areas may become public and accessible to others.

We advise you not to include personal or sensitive information in public contributions. You are responsible for the information you choose to share, and We Tweak cannot control how others use it once it is public.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When we make material changes, we will update the “Last Updated” date at the top of the policy and may provide additional notice, such as by posting on our Website or emailing registered users.

Your continued use of the Service after changes take effect will be considered acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you may contact us at: support@we-tweak.com or write us to:

We-Tweak SA
Rue du Closel 28
2074 Marin-Epagnier
Switzerland

We aim to respond to all requests in accordance with applicable data protection laws. If you are located in the EU, UK, or Switzerland, you also have the right to lodge a complaint with your local data protection authority.

Additional Information Regarding European, UK and Swiss Data Protection Laws

As used in this Privacy Policy:

  • “GDPR” means the General Data Protection Regulation (EU) 2016/679.

  • “UK Data Protection Laws” means the UK GDPR (retained EU law version of GDPR) and the UK Data Protection Act 2018.

  • “Swiss Data Protection Laws” means the Swiss Federal Act on Data Protection of 25 September 2020 (“FADP”), as amended.

  • “European Data Protection Laws” collectively refers to the GDPR, UK Data Protection Laws, and Swiss Data Protection Laws, as applicable.

To the extent that our Service is available to individuals located in the European Economic Area (EEA), the United Kingdom, or Switzerland, or where we process personal information in the context of activities of an establishment in those jurisdictions, this Privacy Policy sets out our practices and obligations under the relevant European Data Protection Laws.

Personal Information

For purposes of European Data Protection Laws, “personal information” as used in this Privacy Policy is equivalent to “personal data” under the GDPR, UK GDPR, and FADP.

Controller

We Tweak is the controller of your personal information for purposes of the GDPR, UK GDPR, and FADP.

For privacy-related inquiries, including GDPR, UK GDPR, or FADP requests, you may contact us at: support@we-tweak.com

Legal Bases for Processing

We process your personal information only where permitted by law. Under European and Swiss data protection laws, we must inform you of the legal bases on which we rely. The table below summarizes the main purposes for which we process your information and the corresponding legal basis:

Processing Purpose Legal Basis
To provide and operate the Service, including processing your information in the U.S. and other countries outside the EEA, UK, or Switzerland Processing is necessary to perform the contract between you and We Tweak, or to take steps at your request before entering into such a contract.
To communicate with you (e.g., updates, support, account notifications) Our legitimate interest in ensuring proper communication with our users.
For analytics, platform improvement, and personalization Our legitimate interests in maintaining and improving the Service. We balance our interests against your rights and freedoms to ensure they are not overridden. In some cases, processing may also be based on your consent.
For compliance, fraud prevention, and safety Our legitimate interests in protecting the Service and our users, and/or to comply with legal obligations.
To comply with applicable laws (e.g., tax, accounting, or regulatory requirements) Processing is necessary to fulfill our legal obligations.
With your consent (e.g., newsletters, targeted marketing, cookies/pixels where required) Processing is based on your consent, which you may withdraw at any time by following the instructions in the Service or contacting us at support@we-tweak.com.

Automated Processing and Profiling

We may use certain algorithms and automated processes to improve your experience with the Service. For example, we may use information such as your preferences, browsing activity, or interactions with our content to:

  • Provide recommendations,

  • Personalize ads or promotions,

  • Tailor search results,

  • Decide whether to send surveys or product updates.

Under European and Swiss data protection laws, this type of automated use of your personal information may be considered “profiling” (defined as any automated processing of personal data to evaluate personal aspects of an individual, in particular to analyze or predict preferences, behavior, or interests).

To the extent our processing constitutes profiling, you have the right to object to profiling at any time. You can do so by contacting us at support@we-tweak.com.

Use for New Purposes

We may use your personal information for purposes not explicitly mentioned in this Privacy Policy, but only where the law allows and the new purpose is compatible with the original reason for which the data was collected. If we intend to use your personal information for a substantially different or unrelated purpose, we will inform you in advance and explain the legal basis that permits this use.

Retention

We retain your personal information as explained in the Retention section of this Privacy Policy.

Your Rights

Under European and Swiss data protection laws, you have certain rights regarding your personal information. Depending on the circumstances, you may exercise the following rights:

  • Opt-out – Stop receiving direct marketing communications. (You may still receive service-related or transactional emails.)

  • Access – Request details about how we process your personal information and obtain a copy of the information we hold about you.

  • Correction – Ask us to update or fix inaccuracies in your personal information.

  • Deletion – Request deletion of your personal information when there is no lawful reason for us to keep it.

  • Transfer (Data Portability) – Request a machine-readable copy of your personal information, or ask us to transfer it to another organization where technically feasible.

  • Restriction – Ask us to temporarily suspend or limit the processing of your personal information.

  • Objection – Object to our processing when it is based on legitimate interests, including profiling or direct marketing.

You can exercise these rights by contacting us at: support@we-tweak.com

We may ask for additional details to verify your identity before fulfilling your request. Please note that, in some cases, applicable law may require or allow us to decline certain requests. If we do so, we will explain the reasons, unless prohibited by law.

If you are not satisfied with how we handle your request, you also have the right to lodge a complaint with your local data protection authority.

Additional Information for Certain U.S. State Residents

This Section applies to U.S. residents outside of California who may be covered by state-level privacy laws. In this Privacy Policy, “State Privacy Laws” means data protection legislation adopted in certain states, such as:

  • Colorado Privacy Act (CPA)

  • Connecticut Data Privacy Act (CTDPA)

  • Texas Data Privacy and Security Act (TDPSA)

  • Virginia Consumer Data Protection Act (VCDPA)

as well as any similar laws that may take effect in other U.S. states in the future.

Please note that these laws generally apply only to businesses that process the personal information of a certain number of residents in that state during a calendar year, or that meet specific revenue thresholds. At this time, We Tweak may not meet those thresholds in every state, meaning that some rights described below may not apply to all users.

When applicable, We Tweak collects and uses personal information as explained in the sections of this Privacy Policy titled Personal Information We Collect and Cookies and Similar Technologies, and for the purposes listed under How We Use Your Personal Information. We may also share or disclose personal information as described in the section How We Share Your Personal Information.

For clarity, the table below summarizes the categories of personal information We Tweak collects and the purposes for which this information is used in connection with the Service:

Categories of Personal Information Collected Purposes for Which We Collect or Use Personal Information
Name, email address, username, encrypted password, stage/artist name, and DAW type/version To create and manage user accounts; authenticate logins; provide license management; respond to support requests; communicate with you about updates, releases, and service-related matters.
Billing and payment information (processed securely by Stripe/PayPal, not stored by We Tweak) To process transactions, issue refunds, prevent fraud, and comply with tax/accounting obligations.
Age (18+ required), gender (optional if provided) To ensure eligibility to use the Service; where provided, to personalize communication and offers.
Purchase history, subscription status, order records, download logs, survey responses, and marketing preferences To deliver purchases; manage subscriptions; provide customer support; run promotions and surveys; offer recommendations and upsells; tailor marketing communications.
Device type, operating system/browser version, IP address, crash/error data, cookies, referral URLs, ad clicks, pages viewed, time spent To maintain and improve the Service; detect and fix bugs; monitor security; analyze usage trends; optimize marketing campaigns; deliver relevant advertising.
Approximate location (city, region, country, derived from IP address only) To detect fraud; enforce license restrictions; deliver region-specific content or offers.
Preferences inferred from purchases, browsing, and ad interactions To personalize your experience; recommend products; deliver targeted promotions or ads.
Account login data (username + encrypted password) To authenticate user access and protect account security.

Targeted Advertising

To promote our products and services, We Tweak may use targeted advertising. This means we (or our advertising partners) may show you ads that are tailored to your interests, based on personal information we collect or infer over time from your activity across websites, apps, or other online services. These insights may include your purchases, browsing behavior, or interaction with ads, and are used to predict preferences and deliver more relevant promotions.

You may opt out of targeted advertising in accordance with your rights under applicable U.S. state privacy laws by contacting us at  support@we-tweak.com.

Your Rights

Depending on the state you reside in and whether the corresponding privacy law applies to We Tweak, you may have the following rights:

  • Right to Confirm and Access – Request confirmation of whether we process your personal information and obtain access to that information.

  • Right to Correct – Request correction of inaccurate personal information, taking into account its nature and our processing purposes.

  • Right to Delete – Request deletion of personal information we hold about you, subject to certain exceptions (e.g., security, transactions, or legal obligations).

  • Right to Data Portability – Receive a copy of your personal information in a portable format.

  • Right to Opt-Out – Opt out of the processing of personal information for targeted advertising, sales, or profiling that produces legal or similarly significant effects.

  • Right to Disclosure – Request a list of third parties with whom we have shared your personal information, to the extent required by law.

If you wish to exercise any of these rights, or withdraw consent (where applicable), you or your authorized agent may contact us at support@we-tweak.com. If your request is denied and you wish to appeal, you may also contact us at the same address. Please include sufficient detail to explain the basis of your appeal.

Verification of Requests

To protect your privacy and maintain security, we will take steps to verify your identity before processing any rights requests. Depending on the type of request, this may involve confirming details related to your account, past purchases, or interactions with us. In some cases, we may reach out to you by email or phone with additional questions.

Authorized agents may submit requests on your behalf if they can demonstrate legal authority to act for you.

Deidentified Data

If We Tweak creates de-identified or aggregated information, we will maintain it in de-identified form and not attempt to re-identify it, except as permitted by applicable law. “Deidentified Data” means information that cannot reasonably be linked to an identified or identifiable individual, or to a device associated with that individual.

Retention

We retain personal information as described in the Retention section of this Privacy Policy.

Additional Information Regarding Canadian Privacy Laws

For the purposes of this Privacy Policy:

  • “PIPEDA” refers to the Personal Information Protection and Electronic Documents Act (SC 2000, c.5).

  • “Substantially Similar Legislation” refers to provincial privacy laws recognized as substantially similar to PIPEDA, which currently include:

    • Personal Information Protection Act (Alberta)

    • Personal Information Protection Act (British Columbia)

    • Act Respecting the Protection of Personal Information in the Private Sector (Quebec)

  • Together, these are referred to as “Canadian Privacy Laws”, as applicable.

If our Service is accessed by individuals located in Canada, this section explains our practices and obligations under Canadian Privacy Laws.

No Sale of Personal Information

We Tweak does not rent, sell, or trade your personal information.

Accuracy and Updates

We take reasonable steps to ensure that the personal information we collect and use is accurate, complete, and up to date. We may request updates from you when necessary, and we rely on you to notify us of any changes to your personal information that could impact your relationship with us.

Retention and Breach Notification

We retain personal information as described in the Retention section of this Privacy Policy. If a security breach occurs that poses a real risk of significant harm to you, we will notify you in accordance with Canadian Privacy Laws.

Cross-Border Transfers

Our service providers, advertising partners, or third-party tools integrated with our Service may process or store personal information outside of Canada (including in the United States and the European Union). When data is transferred or stored abroad, it may be subject to foreign laws and accessible by local authorities. We implement technical, organizational, and contractual safeguards to protect this data.

Security Incidents

We are committed to protecting personal information and will take prompt, appropriate measures in response to any incident involving personal information, in compliance with Canadian Privacy Laws.

Privacy Officer

If you would like more information about our privacy practices, to request access to your personal information, or to exercise any rights granted under Canadian Privacy Laws, you may contact our Privacy Officer at: support@we-tweak.com

or by written to:

We Tweak SA
Rue du Closel 28
2074 Marin-Epagnier
Switzerland

Canada’s Anti-Spam Legislation (CASL)

We, or third parties acting on our behalf, may use your personal information to inform you about new or existing products, services, or updates that we believe may interest you, in compliance with Canada’s Anti-Spam Legislation (CASL). These communications may be sent via email, text message, phone call, or other permitted methods.

By using our Service, you consent to receiving such communications. You may withdraw your consent and opt out at any time by following the unsubscribe instructions included in the communication or by contacting us at support@we-tweak.com.

Your Rights under Canadian Privacy Laws

Under Canadian Privacy Laws, you have certain rights regarding your personal information, including:

  • Access – You may request access to the personal information we hold about you.

  • Correction – You may request that we correct or update inaccurate or incomplete personal information.

  • Withdrawal of Consent – Where our processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time.

  • Deletion – You may request deletion of your personal information, subject to legal and contractual restrictions.

  • Complaint – You have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or, where applicable, your provincial privacy commissioner.

To exercise any of these rights, please contact us at: support@we-tweak.com

We may request information from you in order to verify your identity before responding.

Notice to California Residents

This Section applies only to California residents and supplements the information contained in this Privacy Policy. It describes your rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (together, the “CCPA”).

No Sale of Personal Information

We Tweak does not sell your personal information for monetary consideration. However, we may “share” personal information with third parties for cross-context behavioral advertising (for example, when we use Google Ads, GA4, or Meta Pixel to deliver targeted ads).

Categories of Personal Information Collected, Used, and Shared

In the past twelve (12) months, We Tweak has collected the following categories of personal information from California residents:

Category Consumer Information Collected Purposes (business or commercial) Shared/Sold With (and why) Sources of Collection
A. Identifiers Name, email, username, encrypted password, IP address, stage/artist name, DAW type/version Account creation, login/authentication, fraud prevention, license management, customer support Shared only → Infomaniak (hosting), Cloudflare (CDN/security), Sentry (bug tracking) Directly from users at registration, cookies, server logs
B. Customer Records Billing name, address, email, transaction history, payment info (via Stripe/PayPal, never stored by We Tweak) Process payments, refunds, fraud prevention, tax compliance Shared only → Stripe & PayPal (to process transactions) Directly from users at purchase
C. Protected Classification Characteristics Age (18+ required), gender (optional if provided) Age verification (compliance), optional personalization Not shared or sold User input
D. Commercial Information Products purchased, subscription status, order history, download logs, survey responses, marketing preferences Deliver purchases, manage subscriptions, upsell and promotions Shared only → Stripe/PayPal (transactions), Mailchimp (newsletters), Meta & Google Ads (campaign optimization) Directly from transactions and user activity
E. Internet / Network Activity Device type, OS/browser, IP, crash data, cookies, referral URLs, ad clicks, pages viewed, time spent Analytics, platform functionality, advertising/retargeting, fraud detection Shared only → Google Analytics/Ads, Meta Pixel (ads/analytics), Cloudflare (CDN), Sentry (error logging) Automatically via cookies, pixels, logs
F. Geolocation (approx.) City, region, country (IP-based only) Fraud prevention, license enforcement, localized offers Shared only → Google Analytics, Cloudflare (geo/IP analysis) Automatically from IP
G. Inferences Preferences inferred from purchases, browsing history, ad interactions Personalization, recommendations, targeted advertising Shared only → Google Ads, Meta Pixel, Mailchimp (campaign personalization) Derived from user activity
H. Sensitive Personal Information Account login (username + encrypted password), payment credentials (processed only by Stripe/PayPal) Authentication, fraud prevention, secure transactions Shared only → Stripe & PayPal (secure processing) Directly from registration & payments

We do not knowingly collect biometric data, precise geolocation, health, genetic data, or similar categories of sensitive personal information.

Deidentified Data

If we create de-identified or aggregated information, we will maintain it in de-identified form and not attempt to re-identify it, except as permitted by law.

California Privacy Rights

As a California resident, you have the following rights under the CCPA:

  • Right to Know / Access – Request disclosure of the categories and specific pieces of personal information we have collected, the sources, the purposes of use, and the categories of third parties with whom we share it.

  • Right to Delete – Request deletion of personal information we hold about you, subject to certain exceptions (e.g., transactions, security, or legal obligations).

  • Right to Correct – Request correction of inaccurate personal information we maintain about you.

  • Right to Opt-Out of Sharing – Request that we stop sharing your personal information with third parties for cross-context behavioral advertising.

  • Right to Non-Discrimination – We will not discriminate against you for exercising your rights (e.g., by denying service, charging different prices, or reducing quality).

Sharing and Sales of Personal Information

We Tweak does not sell your personal information for monetary value. However, we may “share” certain information with third parties (such as Google Ads, GA4, or Meta Pixel) for cross-context behavioral advertising and analytics. We do not have actual knowledge that we share the personal information of consumers under the age of 16.

Disclosures of Consumer Information

In the preceding twelve (12) months, We Tweak has disclosed the categories of personal information listed above only for the business and commercial purposes described in this Privacy Policy. Such disclosures were limited to trusted service providers (e.g., payment processors, hosting, analytics, and advertising partners) and were necessary to operate, secure, and improve our Service.

Exercising Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by contacting us at:
📧 support@we-tweak.com

Only you, or a person legally authorized to act on your behalf, may make such a request. We will verify your identity before fulfilling your request, which may include confirming details related to your account or past interactions with us.

  • You may submit a request to know or access personal information no more than twice within a 12-month period.

  • You do not need to create an account to exercise your rights.

  • We will only use the information provided in a request to verify and process it.

We will respond to verifiable requests within 45 days. If additional time (up to 90 days) is required, we will notify you.

Retention

We retain consumer information as described in the Data Retention section of this Privacy Policy.

Notice to South Korean Residents

Legal Bases for Processing

Under the Korean Personal Information Protection Act (“PIPA”), we may process certain categories of personal information without obtaining separate consent, provided such processing is based on one of the legal grounds set out in the law.

The table below outlines the types of information and the applicable legal bases:

Types of Information Legal Basis under PIPA
Identifiers (e.g., name, date of birth, address, email address, username, encrypted password, user ID, artist/stage name, operating system version, DAW information, or information provided when contacting support, reporting a problem, or referring another user) Article 15(1)(4): Processing is necessary to perform our contract with you or take steps at your request before using the Service. Article 15(1)(6): Processing is based on our legitimate interests, provided such interests do not override your rights.
Commercial Information (e.g., purchase history, subscription details, credits, survey responses, billing and payment information handled via Stripe/PayPal) Article 15(1)(4): Contract performance and payment processing. Article 15(1)(6): Legitimate interests such as fraud prevention and service improvements.
Internet / Network Activity (e.g., device and browser type, OS, IP address, cookies, crash data, referral URLs, browsing behavior, ad interactions, time spent, and general geolocation like city/region) Article 15(1)(4): Necessary to provide and operate the Service. Article 15(1)(6): Legitimate interests including analytics, security, and advertising.
Audio Content you upload or create using the Service (including, where applicable, data that could reveal a voice print) Article 15(1)(4): Contract performance (providing features of the Service).
Preferences & Inferences (listening/creation habits, engagement data, interests used for recommendations and advertising) Article 15(1)(6): Legitimate interests, such as personalization, product development, and targeted advertising.

Process, Retention, and Destruction of Personal Information

Retention

Mandatory information (and optional information where consent has been given) will be stored and processed only as long as necessary to achieve the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Once the purpose of collection has been achieved, or the legal/contractual retention period expires, your personal information will be destroyed in a secure and irreversible manner according to our internal policies and relevant laws.

  • Electronic data will be deleted using technical methods that make recovery impossible.

  • Physical records will be destroyed by shredding or incineration.

Statutory Retention Requirements

Certain records must be kept for fixed periods under Korean law, including (but not limited to):

  • Worker registers: 3 years from dismissal, retirement, or death (Labor Standards Act)

  • Employment contracts: 3 years after termination (Labor Standards Act)

  • Documents on employment, dismissal, or retirement: 3 years (Labor Standards Act)

  • Wage ledgers: 3 years from last entry (Labor Standards Act)

  • Recruitment, promotion, training, retirement, dismissal-related docs: 3 years (Equal Employment Opportunity and Work-Family Balance Assistance Act)

  • Childcare leave applications/approvals: 3 years (Equal Employment Opportunity and Work-Family Balance Assistance Act)

  • Health insurance documents (eligibility, premium calculations): 3 years (National Health Insurance Act)

Rights of Data Subjects and Legal Representatives

If personal information processing involves a child under the age of 14, we will obtain consent from the child’s legal representative. In such cases, we may request minimal details from the child to confirm and obtain the representative’s authorization. Legal representatives may exercise the child’s rights on their behalf.

You (or your legal representative/agent) may exercise the following rights at any time:

  • Access – Request to view your personal information.

  • Correction – Request rectification of inaccurate or incomplete data.

  • Deletion – Request erasure of your personal information.

  • Suspension – Request that we suspend processing of your personal information.

Requests may be submitted in writing, by email, or by other communication methods permitted under law. We will act on valid requests without undue delay. During the period when correction or deletion is being processed, the relevant information will not be used or disclosed.

If a request is made through an authorized agent, we may require proof of authority (such as a power of attorney).

Provision of Personal Information to Third Parties

In certain cases, We Tweak shares personal information with third parties for their own independent purposes. This sharing is based on legitimate interests (such as targeted advertising, analytics, or secure payment processing). Below is an overview:

Legal Grounds Recipient Information Provided Purpose of Use by Recipient Retention/Use Period
Legitimate Interests Google Name, email address, billing and order details, subscription status, survey responses, marketing preferences, browsing behavior (pages viewed, ad clicks, time spent, device type, OS, IP, crash logs), approximate location, and inferred preferences. Targeted advertising, analytics, campaign optimization, fraud detection. Google Privacy Policy Determined by Google. See their Privacy Policy.
Legitimate Interests Meta (Facebook/Instagram) Name, email address, purchase and subscription details, survey responses, browsing activity (cookies, referral URLs, ad interactions), device information, approximate location, and inferred preferences. Targeted advertising, analytics, campaign optimization. Meta Privacy Policy Determined by Meta. See their Privacy Policy.
Legitimate Interests Stripe Transactional information, billing identifiers, and device-related data collected during payment processing. Secure payment processing, fraud prevention, loss detection, authentication, analytics. Stripe Privacy Policy Determined by Stripe. See their Privacy Policy.
Legitimate Interests PayPal Transaction history, billing identifiers, and device/session data used during checkout. Secure payment processing, fraud prevention, regulatory compliance. PayPal Privacy Policy Determined by PayPal. See their Privacy Policy.

Delegation of Processing of Personal Information

We delegate certain processing activities to trusted service providers. These delegatees process personal information strictly within the scope of the services they provide to us:

Delegatee Scope of Delegation
WordPress (and related plugins) Content management system, website functionality, and integrations
Infomaniak Web hosting and email services
Cloudflare Content delivery network (CDN), DDoS protection, caching, and HSTS enforcement
Stripe Secure payment processing
PayPal Secure payment processing
Sentry Bug tracking and error monitoring
Google Analytics (GA4) Website traffic analytics
Google Ads Advertising and campaign optimization
Meta (Facebook & Instagram) Advertising, analytics, and campaign optimization
Microsoft Advertising (Bing Ads) Advertising and campaign optimization
TikTok Ads Advertising and campaign optimization
Snap Ads Advertising and campaign optimization
Twitter/X Ads Advertising and campaign optimization
Mailchimp Email marketing and newsletters
ClickFunnels 2.0 Sales funnel and e-commerce system
Vimeo / YouTube Video hosting, embeds, and analytics
Google reCAPTCHA Bot and spam protection on forms

 

For a complete and updated list of delegatees, please contact us at support@we-tweak.com.

Overseas Collection and Transfer of Personal Information

We are based in Switzerland and operate internationally, including in the United States and the European Union. When you use our Service from South Korea, your personal information may be collected locally and then transferred to, or processed in, Switzerland, the United States, the European Union, and other jurisdictions where our service providers (such as hosting, analytics, and payment processors) are located.

You may request that your personal information not be transferred overseas. To do so, please contact us at support@we-tweak.com. Please note, however, that if you exercise this right, we may no longer be able to provide you with access to our Service.

Measures to Ensure the Security of Personal Information

We apply organizational, technical, and physical safeguards designed to protect personal information in accordance with applicable laws, including the Personal Information Protection Act of South Korea (PIPA).

A. Managerial Measures

  1. We have designated a Chief Privacy Officer (CPO) to oversee compliance with privacy laws and to monitor internal handling of personal information.

  2. Employees and contractors who handle personal information receive appropriate training and guidelines on security and data protection.

  3. We conduct internal reviews and audits to verify that our privacy and security measures are implemented properly.

B. Technical Measures

  1. Access to personal information is restricted to authorized staff only, based on role and necessity.

  2. All access rights and changes are logged and monitored.

  3. We use firewalls, intrusion detection/prevention systems, and encryption protocols (SSL/TLS, HTTPS, HSTS) to safeguard transmissions and access from outside our network.

  4. Secure password rules and authentication methods (e.g., two-factor authentication for admin accounts) are applied.

  5. Sensitive data (such as payment credentials) is processed only by certified third parties (e.g., Stripe, PayPal) and protected through encryption.

  6. We regularly apply security patches and software updates to address vulnerabilities.

  7. Server and system access logs are maintained securely in compliance with retention obligations.

C. Physical Measures

  • Data stored in physical form (if any) is kept in restricted access facilities with appropriate locks and access control.

  • Our hosting providers (e.g., Infomaniak, Cloudflare, AWS) maintain certified data centers with physical security, monitoring, and disaster recovery safeguards.

Matters Concerning the Collection, Use, Provision and Refusal of Behavioral Data

A. We collect and use behavioral data in order to provide customized services, recommendations, promotions, and targeted online advertisements that are optimized for you while using our Service.

B. Behavioral data is collected as follows:

Items of Behavioral Data Collected Method of Collection Purpose of Collection Retention and Processing After Use
Product usage data (e.g., downloads, browsing activity, purchase history) Direct collection through the Service To personalize user experience, improve recommendations, and marketing optimization Retained as long as necessary to fulfill purposes collected (including legal, accounting, or reporting requirements)
Site visits, conversions, clicks, ad interactions Cookies, pixels, analytics tags (Google Analytics, GA4, Meta Pixel) Advertising, retargeting, and campaign optimization Retained as long as necessary to fulfill purposes collected (including legal, accounting, or reporting requirements)

C. We permit online advertising service providers to collect and process behavioral data as follows:

  1. Advertising providers: Google LLC (Ads, Analytics), Meta Platforms (Facebook, Instagram), Microsoft Ads, X (Twitter), TikTok, Snap.

  2. Method: Cookies, pixels, ad trackers, direct interactions.

  3. Data collected: Site visits, conversions (e.g., registration, purchases), ad performance (clicks, impressions).

  4. Retention: Behavioral data is kept only as long as necessary for the purpose collected and then deleted or anonymized.

Note for South Korean residents: Certain advertising providers may require your separate consent before collecting or processing behavioral data. In such cases, you will receive a clear notice and a choice to accept or decline.

D. We only collect the minimum behavioral data necessary for providing customized ads and promotions. We do not collect or process sensitive categories of behavioral data such as political opinions, religion, family details, medical history, or other information that could cause serious privacy risks.

E. We do not knowingly collect behavioral data from children under 14 years old or provide customized advertising targeted at them.

F. On our mobile services, we may use advertising identifiers to provide customized ads. You may block or allow customized ads at any time by changing the advertising settings on your mobile device.

G. On our website, you may block or allow cookies through your browser settings. Please note that disabling cookies may affect the use of some Service features (e.g., auto-login, personalized settings).

H. If you wish to exercise your right to refuse behavioral data collection or have questions/complaints regarding the use of behavioral data, please contact us: support@we-tweak.com

Notice to Japanese Residents

In accordance with Article 32 of the Act on the Protection of Personal Information (“APPI”), We Tweak provides the following information regarding retained personal data:

Personal Information Handling Business Operator

We Tweak SA
Rue du Closel 28
2074 Marin, Neuchâtel
Switzerland

Chief Executive Officer: David André Ramos Santos

Purpose of Use of Retained Personal Data

The purposes for which we use personal information are described in the section of this Privacy Policy titled “How We Use Your Personal Information.”

Requests Regarding Retained Personal Data

If you are a resident of Japan, you may exercise the following rights under the APPI with respect to your retained personal data:

  1. Request disclosure of the purpose of use.

  2. Request disclosure of retained personal data that identifies you.

  3. Request correction, addition, or deletion of retained personal data.

  4. Request cessation of use or deletion of retained personal data.

  5. Request cessation of third-party provision of retained personal data.

  6. Request disclosure of records relating to third-party provision.

You may contact us by email at support@we-tweak.com. Requests must be made in English; unfortunately, we are unable to correspond in Japanese.

Security Measures for Retained Personal Data

We apply the technical, organizational, and legal safeguards described in the sections of this Privacy Policy titled “Security” and “International Data Transfers.”

Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws (for example, tax or accounting obligations).

Complaints

If you have complaints regarding our handling of retained personal data, please contact us at: support@we-tweak.com

Third-Party Provision and International Transfer

As explained in the sections “How We Use Your Personal Information” and “International Data Transfers”, we may provide personal information to trusted third parties (such as payment processors, hosting, and advertising partners).
Because this involves transfers outside Japan, including to Switzerland, the EU, and the United States, we obtain your consent when you create a We Tweak account and use our Service. By doing so, you agree to such international transfers.

Kojin-Kanren-Jouhou

We Tweak uses cookies and similar technologies as explained in the section “Cookies and Similar Technologies.” Certain third parties (such as Google or Meta) may receive information collected via these technologies to provide analytics or advertising services. Where required, either these third parties or We Tweak will request your consent for such use.

Changes to this Privacy Policy

If we intend to:

  1. Change the purposes of use beyond what is reasonably related to the purposes already notified, or

  2. Add a new category of third party with whom we share personal information,

we will notify you, request your consent, and then implement the change.

Otherwise, updates to this Privacy Policy will become effective once posted on our Service. If the changes are material, we will notify you by email (if we have your contact information) or by another reasonable means (such as a Service notification or announcement on our website).

Notice to Australian Residents

Collection from third parties

We may receive personal information about you from trusted third parties, such as payment processors that provide card authorization, fraud prevention, and security checks. We also collect certain data from your computer or mobile device, as well as from integrated third-party platforms you use to access our Service. In addition, we may gather information from advertising networks through cookies, pixels, or similar technologies, based on how you use our Service and interact with our ads. See the Sections Personal Information We Collect and Cookies and Similar Technologies for more details.

Purposes of collection

We collect and process your personal information in order to deliver and improve the Service. This includes:

  • Processing payments and managing transactions

  • Communicating with you about your account and the Service

  • Personalizing your user experience

  • Delivering and optimizing advertising campaigns

  • Performing analytics to improve our products and features

  • Ensuring compliance, fraud prevention, and safety
    See also the Section How We Use Your Personal Information.

Third-party disclosures

We may disclose your personal information to:

  • Our corporate affiliates

  • Service providers and contractors (e.g., hosting, payment, analytics, marketing)

  • Professional advisors (e.g., auditors, legal counsel)

  • Providers of third-party products or services that integrate with our Service (where you choose to use such integrations)
    We may also disclose your information where required by law, or in good faith when we believe such disclosure is necessary to comply with legal obligations, respond to lawful requests, or protect the rights, property, or safety of We Tweak, our users, or others. See How We Share Your Personal Information.

Your choices

You may choose not to provide certain personal information. However, if you decline to provide information that is essential for us to operate the Service, we may not be able to offer you the Service or some of its features. See Choosing Not to Share Your Personal Information.

Your access and correction rights

You have the right to request access to the personal information we hold about you and to request corrections where the information is inaccurate or incomplete. See Your Choices for more details.

Overseas recipients

Your personal information may be transferred and processed outside Australia, including in Switzerland, the United States, and other countries where our partners and service providers operate. See International Transfers and International Transfers under the Australian Privacy Act.

Complaints

If you wish to make a complaint regarding the handling of your personal information, you can contact us at: support@we-tweak.com

We will investigate and respond to complaints in accordance with the process outlined in the Contact Us section of this Privacy Policy.

Notice to Swiss Residents

Collection from third parties

We may obtain personal information about you from third parties when necessary to operate the Service. This includes information from payment providers for transaction authorization and fraud prevention, analytics services, and advertising networks (via cookies, pixels, or similar technologies). We may also collect information from platforms you choose to connect or integrate with our Service. See Personal Information We Collect and Cookies and Similar Technologies for more details.

Purposes of collection

We process your personal information for purposes including:

  • Providing and improving the Service

  • Managing accounts and processing payments

  • Communicating with you about updates, support, or security

  • Personalizing your user experience and recommendations

  • Conducting analytics, advertising, and marketing campaigns

  • Complying with Swiss legal obligations (e.g., accounting, tax)

  • Ensuring fraud prevention, IT security, and service integrity
    See also How We Use Your Personal Information.

Third-party disclosures

We may share your personal information with:

  • Service providers and contractors (e.g., hosting, analytics, payment processors)

  • Professional advisors (e.g., auditors, accountants, legal counsel)

  • Providers of third-party integrations you choose to use with the Service

  • Public authorities, where required by Swiss law or legal obligation
    See How We Share Your Personal Information.

Your rights under Swiss law

Under the nLPD, you have the following rights regarding your personal information:

  • Right of access – You can request confirmation of whether we process your data and obtain a copy.

  • Right to rectification – You can request correction of inaccurate or incomplete data.

  • Right to erasure – You may request deletion of your data where no legal or contractual obligation requires us to keep it.

  • Right to object – You can object to processing based on overriding private interests, particularly in cases of direct marketing.

  • Right to data portability – You may request to receive your personal information in a commonly used electronic format.

International transfers

Your personal information may be transferred and processed outside Switzerland, including in the United States, the European Union, and other countries where our service providers operate. In such cases, we ensure adequate protection of your data through recognized safeguards (e.g., adequacy decisions of the Swiss Federal Council, Standard Contractual Clauses, or equivalent measures). See International Transfers.

Your choices

You may choose not to provide personal information. However, if you decline to provide essential data, some features or the full Service may not be available to you.

Complaints

If you wish to make a complaint regarding the handling of your personal information, you can contact us at: support@we-tweak.com

We will investigate and respond to complaints in accordance with the process outlined in the Contact Us section of this Privacy Policy.